Delivery & Returns

Shipping

There’s nothing quite like the feeling of waiting for a package to arrive!  We will always aim to ship your order as quickly as possible but as a small business our delivery times can be between 5 - 20 days.  This is because we make our products to order, allowing us to minimise overproduction and do our bit for the planet - thank you for helping us by making a thoughtful purchase decision.

UK & Europe Delivery Costs

We offer free delivery on all orders over £40.

For orders under £40, delivery to a UK postal address is £2.99 and delivery to Europe is £4.99

USA & Canada Delivery Costs

For orders delivered to the USA or Canada, delivery is free when you spend £60 or more.

For orders under £60, our standard delivery rate is £6.97

Rest of World Delivery Costs

We ship internationally and delivery is free when you spend £60 or more.

For orders under £60, our standard delivery rate is £9.75 for all orders outside of the UK, Europe, USA or Canada


Packaging

We aim to ensure our packaging is as discreet as possible so all orders are delivered in plan boxes or envelopes*.  

Please note our brand name may be printed & visible on the address label.  If this is of concern for you then please contact our customer service team who will be happy to assist.  

(*we are working closely with our packaging providers to use more eco-friendly alternatives) 

 

Returns & Refunds

We understand that sometimes you may change your mind on an item or find it’s not quite the right fit.  In these circumstances we can offer an exchange or a refund.

Exchange

If the product you’ve ordered isn’t quite the right fit and you’d like to exchange it for a different size, please email returns@happyqueer.co.uk, with the subject line “Exchange - [order number]”, and we’ll gladly help you find the right size. 

For an exchange to be processed all items must be in their original condition, unworn & unwashed and returned in their original packaging without any labels removed.  The original invoice must also be included in your return package.  

Please also note that:

  • Your order must be returned to us within 14 days of the delivery date
  • Original delivery charges are not refundable
  • You are responsible for any costs incurred to return your delivery & any new shipping costs for replacement items

Refunds

If you have changed your mind about the products you have ordered or if for any reason you are not happy about the order you have received, then please contact returns@happyqueer.co.uk, with the subject line “Refund - [order number]”, and we’ll be happy to help.  

Please note:

  • Returns must be in their original condition and not have been worn or washed
  • Returns must be sent in their original packaging with any labels on garments still intact and the original invoice included in your returns package.
  • Your order must be returned to us within 28 days of the delivery date
  • Original delivery charges are not refundable & you are responsible for any costs incurred to return your delivery
  • Items purchased during a sale or using a promotion code cannot be returned (but can be exchanged)
  • A restocking fee may be applied for any large orders that you wish to return
  • Any items sent to us without our approval first will not be accepted and your refund will not be processed.